Cancel & Returns
We understand that circumstances may change, and we're here to assist you with cancellations and returns.
Card Manager Subscription Purchases
Regarding our Services subscription system, including the Digital Card Manager apps, you may cancel your subscription to our services at any time. To request a refund for your purchase:
A) if you’re using an Apple Device, you can request a refund following these steps: https://support.apple.com/en-euro/HT204084.
B) If you’re using an Android device, follow the instructions on this link: https://support.google.com/googleplay/answer/2479637?hl=en.
Any issues regarding your subscription please write us at Dragonshield Support and our team will assist you.
Webshop purchases
Order Return
For non-customizable products, you can change your mind and withdraw from the contract within 14 days. You do not have to give us any reason for changing your mind. For customizable products, like the Sleeve Crafter orders, we don't offer the option to withdraw from the contract in case you change your mind, although we will process refunds in case of damaged products.
Right to Complain
You have the right to complain within the first 2 years. If you find defects in your product no later than two years after you received the product, please contact our Customer Service so we can process the complaint.
The withdrawal period will expire 14 days from the day on which you acquire, or a third party appointed by you (other than the carrier) acquires, physical possession of the products. If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire 14 days from the day of physical possession of the last product.
To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to us before the withdrawal period has expired.
To exercise your right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement by contacting Customer Service.
Refund
If you withdraw from this contract, we will refund any sums paid by you, including the costs of delivery (except the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the refund as quickly as possible and in any event no later than 30 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is earlier.
We will carry out such a refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
Do you need help to return the parcel to us? We can arrange a return label for you, the cost of which will be deducted from the total refund amount. Cost for a return label will not exceed the standard delivery cost to your region. Please note: The item must be returned in the same condition in which it was received and include all items that were in the original package.
Please contact our Consumer Services team to arrange a return label.
We don’t provide an extra period in addition to your legal right of withdrawal (14 days) when you can rescind this contract.
Returns Policy
For standard, non-customized products, you must send the products back as quickly as possible and no later than 14 days from the day on which you informed us of your withdrawal from this contract. This applies in all cases where you want to rescind this contract.
You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorization Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service.
If you return the products without the Return Label and RA Number you must expect additional processing time.
We don’t accept returns from the Sleeve Crafter orders, as these are customizable products.
Assessing Product Condition
Regarding the condition in which products should be returned, you are liable for any reduction in the value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products.
This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it. Please contact us if you would like to discuss a return of products.
The customer must accept the Proof File and pay for the Creative Services before dragonshield.com starts printing the Design onto the sleeves. The order is considered final and concluded when the customer has accepted the Proof File. As each custom sleeve is individualized to each customer by dragonshield.com, the customer has no right to cancel.
What law will apply?
These Terms and Conditions are exclusively governed by Danish law, excluding rules of public international law. Any dispute regarding a purchase in the Dragon Shield Shop will be subject to the exclusive jurisdiction of the Danish courts. As you are contracting as a consumer, this will not affect your statutory rights.